CMR Canada  Employee and Family Assistance Programs 
Serving Canadians for 20 Years
 

 DELIVERY                   LOCATIONS                 

 

 Calgary - Head Office

 Camrose

 Drayton Valley

 Edmonton

 Edson

 Grande Prairie

 High Prairie

 Hinton

 Lac La Biche

 Lethbridge

 Medicine Hat

 Peace River

 Red Deer

 Rocky Mtn. House

 Spruce Grove

 St. Paul

 Whitecourt

 

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Member Assistance Program - (MAP)

WHAT IS IT? - An AUPE sponsored program of confidential counselling, designed to help Members and their families resolve their personal and professional issues, stresses, and traumas and thus improve their overall health, well-being, and job performance.

WHY DO WE NEED A MEMBER ASSISTANCE PROGRAM?

Each of us faces difficult situations in our day-to-day activities. In most cases we are able to resolve these concerns. There are times, however, when a personal issue becomes too difficult to manage to the detriment of our families, our work, our relationships and our health.

Without assistance to reach a solution, difficult issues can often get worse over time. In many cases, professional assistance can help us develop options and strategies to resolve issues and thus prevent them from reaching a crisis.

The MAP is a resource provided by AUPE and CMR Canada for members and their families to obtain confidential and professional assistance to identify and resolve difficult issues.

PROFESSIONAL SERVICES

• Professional counselling by private practice Chartered Psychologists and/or Clinical Social Workers - not employed by the Government of Alberta.
• Province wide delivery in member's home community or closest community where service is available.
• 24 hour toll-free access.
• Continuation with same counsellor beyond limit of Extended Medical Benefits Plan.
• Choice of time and location for service.
• Invoicing  Extended Medical Benefits Plan - so no claim forms to submit.
• Guaranteed confidentiality.

• Aging parents
• Anger management
•  Bereavement
• Career issues
• Emotional problems
• Family problems
• Fatigue
• Harassment
• Health concerns
• Marriage preparation
• Marital problems
• Physical or sexual abuse
• Relationship issues
• Single parenting
• Stress
• Substance abuse/addiction
• Trauma

WHAT IS A PERSONAL ISSUE? - A personal issue is any problem that adversely impacts your quality of life, at home or at work. How severely an issue affects each of us depends on the situation and how we perceive it. To determine if you have a problem consider the following:

• The problem dominate your thoughts to the extent that your feelings of apprehension or worry take up much of your time during daily activities;
• You lack energy and are often physically ill;
• You expend considerable emotional energy, hoping the situation will improve and pretending it isn't really all that bad;
• You know you should be doing something to improve the situation but don't know how to approach it;
• You feel overwhelmed.

If you recognize this pattern consider using the MAP.

HOW IS YOUR CONFIDENTIALITY ASSURED?

• Your are the only one to decide if you can benefit from counselling. Your employer is not involved in any way.
• All client information is kept away from your place of work.
• If needed, information will only be released upon your written approval.
• As a client, your best interests are always served.
• Your personal information is stored in CMR's computer which is safeguarded by the best in security software and hardware.  Only CMR Canada personnel have access to CMR' s computer system. 
• See CMR Privacy.

ELIGIBILITY - AUPE members, spouses, and dependent children.

                *New - As of July 1, 2006 professional services are now available to children who are no longer
                  "dependant" and  extended family members - at REDUCED RATES. 

COST & FUNDING      Services are provided at a *REDUCED RATE.

Alberta Government Employees (General Service Members)

• When using the MAP, your Bargaining Unit Extended Medical Benefits Plan covers the cost of up to 10 visits per covered person per benefit year for services of a Chartered Psychologist or Clinical Social Worker.

• If you are NOT covered with the Bargaining Unit Extended Medical Benefits Plan , counselling services are still available to you and your family at your expense at the REDUCED rate of $95.00 per visit.  You will pay the counsellor the full fee of $95.00 per visit and be issued a receipt.  If you or your spouse has coverage with another benefit plan you may be able to claim reimbursement.   (The standard rate for psychological services in Alberta is $160.00 for individuals and $170.00 for couples and families – Alberta Psychological Association.) 

AUPE Members Employed by Others - services of a chartered psychologist are available at the *REDUCED RATE of $95.00 per visit.  Reimbursement may be available through your benefit plan.  Check with your employer as to coverage and how to obtain reimbursement.  

Service Delivery

When you call,  CMR obtains “presenting” information and confirms the counsellor assigned to work with you will contact you directly to arrange a convenient time for the first visit.  If your call is an emergency you  will be contacted immediately or directed to a crisis centre.

Professional services are delivered in your home community or the closest community where the service is available. Alternate locations of service delivery are available to safeguard your confidentiality.

How Do I Register for Counselling and/or Get More Information? 

Simply contact CMR Canada at any time:

• 1-800-567-9953
• E-mail cmr@canada.ca  
• Send Request for Service form.

Please provide the following information:

• Your name, work and home telephone number.
• Your employer.

 All arrangements will be made for you confidentially.